He tino wāhi mahi

A great place to work

A great place to work

We have continued to build on the strong organisational capabilities which support us to deliver results for New Zealanders and make the Department a great place to work.

New Zealand’s population is changing and the people we serve are becoming increasingly diverse​. Building a diverse workforce which reflects the communities we serve and puts our customers at the centre supports us to fulfil our ‘spirit of service’: to make New Zealand better for New Zealanders.

Graphic of DIA values

We have made a difference

To further support the achievement of results across our other three focus areas for 2018/19 the Department established two short-to-medium term measures of focus: the first being to fully utilise our appropriation and create a positive budget variance, and the second to have staff engagement levels amongst the top quartile for all public sector agencies.

Short to medium term

To further support the achievement of results across our other three focus areas for 2018/19 the Department established two short-to-medium term measures of focus: the first being to fully utilise our appropriation and create a positive budget variance, and the second to have staff engagement levels amongst the top quartile for all public sector agencies.

We have previously used the core State Sector staff engagement benchmark to assess our staff engagement. In 2017/18, we introduced a new way of engaging with our people. As such, our results in this area are no longer available.

See table: Sustainability and fit-for-purpose goals. [PDF 67 kb]

Progress in longer term results

Previously, we have used the core State Sector staff engagement benchmark to assess our staff engagement. In 2016/17, 20.6% of our people felt engaged, compared with the State Sector benchmark of 19.4%. In 2017/18, we introduced a new way of engaging with our people. As such, our results in this area are no longer available.

Case Study

Wellbeing at Our Place

He tāngata – our people – are the heart of our organisation. We strive to make our Department a place where all people feel valued, connected, empowered and safe. When our environment is positive and healthy, our people will feel safe and supported in bringing their whole selves to work.

To help us on this journey, we developed a “Wellness Roadmap” based on te whare tapa whā (four cornerstones for health and wellbeing), our Department’s principles and behaviours, and mātāpono (values). Centred around people and looking out for one another, this created a strong foundation for us to embed our Mental Health and Wellbeing approach as a key part of our culture.

Throughout the year, we launched several initiatives to make Wellbeing part of our everyday mahi.

The Mental Health and Wellbeing Hub was launched in 2018, accessible to all our people through the intranet. The Hub features a video message from our Chief Executive, Paul James, emphasising the importance of talking about mental health and wellbeing and looking out for colleagues. Founded on the Mental Health Foundation’s Five Ways to Wellbeing (connecting, taking notice, giving, keep learning, being active), the Hub is a one-stop-shop for fact sheets, tips, tools, policies and templates to support our people in implementing strategies to improve their wellbeing. The Government Health and Safety Lead shared a case study about our Hub on their website, for other agencies to read and learn from.

We identified early on that leaders needed support in bringing the Five Ways to Wellbeing to their teams, so we rolled out face-to-face Leading Well workshops for leaders, helping them to develop their understanding and confidence talking about Wellbeing. Nearly two thirds of people leaders attended a workshop. Following on from the success of the leader-focused sessions, we rolled out Working Well workshops for all DIA people.

We’re proud of our efforts to make Wellbeing an integral part of our culture. In 2019, we entered the ‘Work Life Balance’ category in the 2019 Diversity Awards, hosted by Diversity Works. This category celebrates organisations that prioritise and enhance wellbeing.

Our commitment is paying off. A January 2019 Whakahoki Kōrero survey (internal survey) showed that 75% of our people believe we’re committed to their wellbeing, and 88% of people know where to find resources and support. We also heard that 80% of our people feel they could talk to their manager about their wellbeing.

As a result of our mahi, we were named as a finalist in the Diversity Awards, achieving a Highly Commended in the Work-Life Balance Category. We know we’re making great progress in creating a healthy, positive and caring workplace where everyone feels supported. There’s still more to do, and our Roadmap will guide us along our journey. That’s something to be proud of!

Case Study

Royal Visit – contributing to wellbeing

The October 2018 visit of the Duke and Duchess of Sussex provided an opportunity to raise the profile of individuals and organisations contributing to the wellbeing of their communities, and of New Zealand as a whole.

The Department played a key role in the success of the tour: our Visits and Ceremonial Office led the team which worked closely with Kensington Palace to develop a programme promoting New Zealand on the world stage, and to support the Duke and Duchess while they were in New Zealand. Their high-profile visit included engagements important to both our country and their Royal Highnesses, including support for mental health and youth, conservation and the environment, and traditional Māori culture and manaakitanga.

Our VIP Transport group managed the complex transport arrangements to get our visitors between their many community and official engagements; our Pou Ārahi unit provided te reo Māori support for their Royal Highnesses speaking and cultural engagements; and we managed over 180 national and international media accompanying the visitors.

The visit coincided with the 125th anniversary of women securing the right to vote in New Zealand and the Duchess spoke highly of this in her speech at Government House in Wellington.

The Duke and Duchess of Sussex visiting New Zealand